If you’re not satisfied with your purchase, send it back for exchange or refund within 14 days from the date you receive it. Returns must be in pristine condition, accompanied by the packing slip. S&P charges are non-refundable unless you are exchange for another size. We are happy to pay for to exchange a shoe size for you. You can email [email protected] Holiday returns must be returned by the first Friday in January. Gift recipients will receive a non-refundable gift card.
In-store and online stores have different return policies. Please contact us for details or questions.
Returns to be sent to
Monkeys of Aspen
409 S Hunter Street
Aspen, CO 81611
Please note, the cost to ship an item for return is the customer’s responsibility for an exchange contact [email protected] to receive a shipping label for no charge to the customer. If the item is an exchange, Monkeys of Aspen will ship the exchanged item (s) to the customer via standard 5-7 days shipping without any charge to the customer.
Sale merchandise is returnable within the 14 days of purchase. A small number of items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit. Promotional discount are returnable within the 14 days of the purchase was made on the item.
Prices are subject to change. Monkeys of Aspen works hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. Monkeys of Aspen reserves the right to change the current advertised price. Online promotions and prices are not valid in stores. These offers cannot be applied to previous purchases and cannot be combined with any other discount offer.